Customer Testimonials

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DealerRater Mar 24, 2020

I want to thank the Murray Mini service team for my recent service repairs last week. As always, Logan delivers any news/updates (good or bad) thoroughly with professionalism – I don’t know how he does it that even when I don’t like to hear what needs to be done to my MINI (ergo $$ cost), I hang up the phone feeling great about the conversation and next steps – he is very transparent on any needed repairs or items that may come up – he is a pleasure to work with (and I know that this is consistent with other customers ...

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Cars Aug 31, 2019

My daughter owns a Mini Cooper and she loves it! Every time we go we are treated like gold! Nicest employees and greatest customer service! Speaking of service shout out to Jeremy Schow in the service department for his excellent customer service during our visit today! Mini owner forever! Great as always mini of Murray!

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DealerRater Apr 13, 2019

My experience at MINI of Murray was & continues to be top notch. Everyone I have had contact with has been very knowledgeable, friendly, and extremely helpful. A totally satisfying experience...top to bottom. Steve could not have been better.

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DealerRater Feb 21, 2019

I am appreciative of the quick service I received recently, given with kindness and constant communication throughout the process of my MINI repairs. Jeremy went out of his way to offer the best service at the lowest price, and I will continue to use MINI of Murray with confidence and trust.

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DealerRater Jan 3, 2019

We bought a used MINI from So. Utah. Brought it into M of M and Jeremy and Caesar were very helpful. Also talked Mike to help me understand some of the functionality of our new car. So far so good.

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DealerRater Aug 8, 2018

Yesterday I had a positive experience with Service Advisor Jeremy. I have the usual apprehension about dealerships such as charging twice as much compared to other authorized repair shops. Jeremy was understanding from my point of view, e.g. the very low dam below front bumper of wife's Cooper S Roadster had been peeled back but snapped back into place. I asked if there was chance a clip one cannot see had been broken that needed replacing. Jeremy phoned after mechanic had looked at it. I am laughing as I type. The mechanic said the cost to repair what ...

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Cars Mar 1, 2018

I just purchased my second Mini Cooper from Mini of Murray. I had the same great experience this time as I did when I purchased years ago. Parry, the Sales manager, is the best! He is professional, knowledgeable, kind, fair, and just an all around great guy. I have had nothing but good experiences with the service department and seriously would not consider purchasing a vehicle from any other dealership in Salt Lake.

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DealerRater Oct 13, 2017

I've know Tony for about seven years now. He is not only a fantastic Motoring Advisor but also just a great guy overall. He's very knowledgeable about everything MINI! If you're in the market for a MINI, talk to Tony. You'll be in great hands.

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DealerRater Oct 7, 2017

If you are even THINKING about looking for a Mini in the Salt Lake City area, find Tony Poulson. He's been there a long time & knows just about everything you could imagine about their cars. No pressure, personable & actually answered his phone (or called right back) after we brought the car home. …

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DealerRater Mar 3, 2017

Took my car into Mini of Murray as something was extremely wrong with it, typically I have to wait around a week to fit into their schedule but this time they let me bring the car in right then which was really nice and helpful. After receiving our diagnosis we had some miscommunication which caused me to take my car elsewhere as I was very frustrated. After taking my car somewhere else, Dustin by phone and Levi by email contacted me and worked with me to fix my problems and understand my frustrations. Overall it started as a not so ...

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DealerRater Oct 3, 2016

Dear Mr. Coles, I'm writing to thank you for your kind help regarding the repair work of BMW 435i recently. We were a group of 3 people (My aunt, uncle and I) who visited Salt Lake City on Sept 23, coming a long way from Vancouver, BC. It's the first time for us to drive ourselves in the States to have sightseeing, and BMW 435i is the only mode of transport we could rely on this time. Unfortunately, My aunt, who was the driver at that time, hit the curb in front of our hotel which is Fairfield Inn & ...

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DealerRater Jun 22, 2016

The first time I dealt with Logan was about 3-4 weeks for a brake light indicator service on my 2013 2 dr. hardtop I purchased from Mini of El Cerrito Ca. My Mini only had about 21,000 miles on it. Logan treated so well that, driving the loaner to my Midway home I thought, why not check Mini of Murray's inventory and see if they have a loaner in stock since this is how I buy. After checking, I called Mini of Murray and was connected with JoAnna. I could not have been happier finding the most professional, courteous Client Adviser. The ...

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DealerRater May 2, 2016

Professional very curtious in and out in no time at all well stocked waiting room.Made an appointment got the car right in and returned nice and clean

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DealerRater Mar 11, 2016

Our experience was very pleasant. Tony Poulson was extremely knowledgeable and personable. He communicated well and displayed good flexibility in purchase options. After gathering just a few items about our desires and what we had interest in he found a great vehicle for us. He showed a flare for options to add and personal striping for our vehicle. One of the very best times I have had buying vehicle and it was because of the staff, the dealer, and the available inventory.

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DealerRater Jan 28, 2016

1. It takes more than a week to get an appointment. 2. An hour for the diagnostics is extreme and it usually is more than an hour. 3. The charge for the diagnostics is extreme. 4. Once I was told what the diagnostic was done and my vehicle would be ready to go, the estimate was 20 minutes it took more than 40 minutes before I got my vehicle. 5. Basic parts aren't in stock so a second visit is required. Very inconvenient.

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DealerRater Jan 11, 2016

Tony and Scott service was outstanding and impressive. They answered all my questions and gave my wife confidence in the Sales process. This was seriously my best experience at a car dealership. Tony was very thorough in explaining the details and was exceptionally knowledgable of the Mini product.

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DealerRater Dec 23, 2015

I might have not been able to purchase my Mini in your dealership, however because of the high level of service and extreme satisfaction with both the Service and Parts department I will ensure that my next Mini purchase will be at Mini of Murray. Levi VanWagenen is the most professional, experienced and knowledgeable Service Advisor in the business. My car had a TON of issues and I mean a TON!! Levi ensured that every single recall and under warranty issue was resolved and completely taken care off. I mean who does this!!! I feel safe and secure knowing that ...

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DealerRater Nov 8, 2015

I bought a new MINI Countryman All4 yesterday and my experience was and has been exceptional!!! Juan was our Motiring Advisor. He was knowledgeable, answered every question I had, was patient, honest, personable and completely accommodating! His expert test driving skills sold the car. Truly. I felt valued and immediately accepted into the MINI Family. And Sarah was the first face we saw. She was also very knowledgeable, personable and accommodating! Overall an outstanding couldn't-have-been-better adventure and now in my driveway sits the most beautiful blue Countryman All4!!!!!??

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DealerRater Oct 4, 2015

Hands down the best experience I have ever had buying a new car. Tony Poulson was very low pressure, and very patient with me. It took me 15 yrs to get a new car for myself after my last experience at another dealer! Two of my friends have purchased cars from Tony in the last year, and both insisted I didn't go to anyone else but him. LOVE my car and my car buying experience!

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DealerRater Oct 1, 2015

The sales crew we worked with at MINI of Murray is top-notch. Getting our Cooper S Countryman ALL4 was a slow process (my fault) but the guys stuck with us through the whole experience, answered every question quickly, dealt with issues professionally, and helped us get in to our shiny new go-cart, er...I mean MINI, which we are now loving!

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DealerRater Sep 27, 2015

We recently purchased a Mini from Juan at Mini or Murray. I gotta tell you that our experience could not have been better! Our expectations were met and exceeded in every way! Juan is not only very detailed and carring, but he is the main reason we elected to purchase our car there. I would rate Mini of Murray a ten as dealers go...mainly because of Juan and his carring assurance! Thanks Jaun

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DealerRater Sep 26, 2015

Juan and Jared were great! They answered all questions and represented their company extremely well. We buy next Mini from Mini of Murry! We will take all service needs to their store.

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DealerRater Aug 23, 2015

Tony is awesome. He knows his stuff, has great design taste, and is a great guy. The experience of purchasing a Mini at Mini of Murray was wonderful -- without a doubt the greatest car buying experience I've ever had. I appreciated how Tony was straight up about everything, kept nothing hidden and informed me about what he was doing and where we were in the process at each step. Tony even went out of his way to stay late and deliver my Mini on Friday night so I could have it for the weekend (coincidentally he was doing ...

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DealerRater Aug 16, 2015

I called unto the service department to get a sales person recommendation as I'd had a bad experience before. I also checked out online reviews on yelp and decided to give Tony a call. I told him right up front I wanted a good deal, didn't want to haggle for hours and I wanted someone invested in my time. I have purchased before from Mini and the experience wasn't the best. If I didn't love the car so much I would not have gone back. He met and exceeded every expectation. Got me into the car ...

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DealerRater Jul 1, 2015

Tony is AWESOME! This was our best car shopping experience to date! We sure do appreciate Tony's help! He took the time to answer all our questions and made sure we were comfortable in our new cars!

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DealerRater Jun 25, 2015

Juan is very knowable and friendly. Wonderful job Juan! we'll be back... This is the ONLY dealer I have ever worked with that I was willing (exited actually) to work with a second time!

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DealerRater Jun 22, 2015

Juan Coles was informative, patient, and provided excellent customer service above and beyond my expectations, which were already very high. This included an after hours personal service call as we had purchased a new mini and we lived out of state and were leaving the next morning and had a slight issue that needed resolved. This has been one of the best car buying experiences we have had in quite a while. Juan gets top marks in my opinion.

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DealerRater Jun 19, 2015

I have purchased or leased my last 3 cars from MINI of Murray. Juan Coles lets the cars sell themselves. Real people, and genuine, honest service makes me feel extremely comfortable at MINI of Murray, whether I'm buying or receiving scheduled service. I've never been the recipient of the hard sell or intimidation tactics. The MINI lounge and top floor deck are nice places to hang out while waiting for your oil change (they have a bit of a Zen vibe going on in there).

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DealerRater Jun 17, 2015

Logan bent over backwards to help me out with a situation that involved a countryman I bought from Texas Direct Auto. He didn't have to help like he did and he even threw in a free key chain and trash bag to help cheer me up. Mini of Murray Rocks!! Justin also went out of his way to be helpful and even took time to write a cover letter for repairs that were done on my vehicle. I will only buy from Mini of Murray!

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DealerRater Jun 9, 2015

It was wonderful working with Mini of Murray and Juan Coles. Made the entire process from designing the car to signing the final document to drive it out a breeze. Unlike other dealership, I did not feel any pressure to purchase a car or add features that I did not want. Juan was very knowledgeable and made me comfortable throughout the entire process. Will not hesitate to buy my next mini from Juan.

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DealerRater Jun 7, 2015

I gave a 5 star rating not only for the amazing car we just bought but because Tony was so great to work with. He was honest, understanding not your typical "car salesman". We'd buy another MINI just to work with Tony.

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DealerRater Apr 21, 2015

My first purchase was many many years ago from Tony Polson and has stood by, with my every purchase and I will be purchasing my Third MINI and have been so pleased with with the care and concern of the people I have worked with. Tony Polson and the Service Center manager Levi are great. I just want to Thank the MINI Manager and all my welcome MINI friends that I have gained at MINI of Murray.

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DealerRater Apr 14, 2015

I had a the typical power steering failure, and it melted my entire engine wire harness. Justin (service manager) not only had everything replaced for free, but he towed it to dealer for free. That saved me $3000!

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DealerRater Apr 8, 2015

This was my first time going to a dealership. Mini of Murray provided an excellent experience, far from the horror stories of visiting dealers that seem to have become ingrained in our society.

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DealerRater Mar 6, 2015

This was my second Mini purchase and Tony helped it be every bit as fun and exciting as the first. Obviously Tony knows and loves Minis.

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DealerRater Feb 25, 2015

I had spent 3 months researching cars, lease options and fair pricing for a Mini or a Volkswagon. I visited both dealerships in my area and test drove a couple cars. When I had made me final decision on what I wanted to pay monthly on my lease, what incentives where available and value/cost of the vehicle overall, I ended up talking to Tony who was referred to me from a friend who has purchased a couple Minis from him. I was able to text Tony in advance what I was willing to look at and by the time I ...

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DealerRater Feb 17, 2015

Our second Mini. Vehicle selection was the toughest part because of the wide selection. Test drives were excellent, thanks to sales associates who showed their in-depth knowledge of all the features. All in all a very pleasant experience to buy at Mini of Murray and the new MINI is fabulous. The numerous improvements are superb. Tony was excellent to work with and so was Sarah. They made a good team and got us into a new car with no fuss or bother.

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DealerRater Dec 18, 2014

Yesterday we purchased our sixth vehicle. We are so happy with Tony Poulson and the Mini of Murray dealership. They have treated our family so well over the years. Kind, fair, fun, and professional. Doesn't get much better than that!

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DealerRater Nov 11, 2014

Thank you Mini of Murray especially Juan Cole! Juan walked my husband and I through the ordering process of my new Mini, answering every question and concern we had to help build the Mini of my dreams! We have purchased two other Minis through Juan and he is delightful as he is accommodating and I can't thank him enough for going well above expectations in helping me out in a time of need with a loaner Mini, thank you again Juan! Thank you Mini of Murray! I'm going motoring now.....bye bye

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DealerRater Oct 31, 2014

Juan was wonderful and patient when it came to introducing me to my new Mini! From my first experience ordering the car to when I drove off the lot yesterday I feel confidant that I made the right choice. He is an excellent sales person! I would highly recommend the dealership!

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DealerRater Oct 28, 2014

cannot, absolutely cannot say enough wonderful comments about my service experience with Juan Coles at Mini of Murray. He exceeded my expectations by leaps and bounds. His service has gone above and beyond the scope of what I expected. He cares about each client, not just about making the "best sales quota for the month". The level of commitment and respect he has for the vehicles he sells, his knowledge of everything car-related, the way in which he treats his co-workers, the quick response time he gives me with all of my various inquiries, the great wisdom as ...

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DealerRater Jul 31, 2014

This was my first time visiting the Mini dealership and they were very busy!! I was welcomed and informed that it would be a few minutes before someone could help me. This was very unusual for a CAR dealership, normally it feels like you are being stalked by wolves that haven’t eaten for weeks! I loved it, my husband and I had the freedom to look around talk about what we liked and did not like without being interrupted by a salesperson trying to over sale a vehicle. We entered the sales floor and spoke with Juan Coles he ...

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DealerRater Jul 18, 2014

Tony was awesome! Very knowledgable and very easy to work with! He will definitely have my business, and I will be referring people to him in the future! Thank you!

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DealerRater Jun 25, 2014

This is the third Mini I have purchased from Mini of Murray; the second from Juan. Great service and great dealership. I will be back. Thanks everyone

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DealerRater Jun 1, 2014

Juan was simply great. Being from Boise it was important for me to have the details worked out, the car ready and everything as complete as possible to facilitate the transaction. Juan made me feel like I was his only client, and worked through some pretty challenging issues since I was far away, the car wasn't in yet, and ended up being late. He was friendly, efficient and dependable. He didn't pressure me to buy something I didn't need, he listened to my concerns and needs in a vehicle and made that happen, almost like magic. I ...

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DealerRater Apr 30, 2014

Phenomenal service. Tony was great had answers for all my questions, courteous, knowledgeable. I couldn't ask for a better Client Advisor, Thanks Tony Poulson! I got a fantastic deal on top of it all as well. I will come back for my next car as well.

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DealerRater Apr 29, 2014

I've purchased/leased several cars from MINI of Murray and it's always an absolute pleasure doing business with them and with MINI overall. Incredible service. No run-arounds. Just straight forward awesomeness. Thank you!!

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DealerRater Mar 17, 2014

You want to find a car salesperson who will honestly help you find the car for your needs and troubleshoot situations as minimal as getting your mobile phone linked to Bluetooth to as crucial as getting a new tire after service closes and a ride home, in order to get to work the next day? Juan Coles at Mini of Murray is the person for you. A problem solver, genuinely interested young man whom you can trust. I give him top honors and endorsement. He not only helped me find a car that meets my needs (environmentally friendly, fun to ...

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DealerRater Sep 10, 2013

As a proud Mini Owner and lucky enough to drive my Mini on the Autobahn of Germany for 2 years I was hesitant to return to the US and concerned that the level of customer service I received in Germany would not measure up back here in Utah, after my first visit to the Mini Clinic of Murray I was thrilled that the staff was kind, friendly patient, and professional in a manner that surpassed all my expectations. It is reassuring to know that the Staff at Mini of Murray makes sure their clients leave happy knowing the care and customer ...

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DealerRater Aug 21, 2013

My purchasing experience at Mini of Murray was a pleasant departure the normally brutal dealership experience. I've never had a more satisfying experience, as the process was straight-forward, speedy, and I wasn't beaten-up over the price. The concept of Motoring Advisors handling everything from the test drive to the contract, is excellent. No more "F&I guy" working you over with bait and switch tactics! I avoided Mini in the past (even though I love the Coopers), because the auto magazines always state that Minis are over-priced, but my comparison shopping revealed them to be ...

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DealerRater Jul 6, 2013

I had a wonderful experience buying this car. I have a very busy schedule and Tony would answer my texts, emails or calls when questions came up. He spoke directly to me during our test drive, and not to my husband, which I greatly appreciated since I was buying my own car and am a professional woman. He dealt with me directly during the entire sale and did not go ask his manager if he could do this deal or not. Tony was always cheerful and honest and I felt like I was the only person in the building when ...

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DealerRater Jun 6, 2013

I love this dealership!!!!!! Don't tell anyone, but I wish I could bring my Subaru here as well!!! The employees, I think, go above and beyond attending to my needs, whether it's sales, service or just answering questions. I used to think they were nice just because they wanted to make a sale, but when I brought my Countryman in to have air put in the tiresmand received outstanding service, I knew then that everyone, no matter the position, was beyond nice and accommodating! I can't express how much I love coming in! I even have my ...

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DealerRater Apr 28, 2013

Having had some expensive repair issues with my Japanese built 2007 model year hybrid vehicle last summer I decided it was time to start looking for a new machine. I had driven my daughter and English son-in-law's Mini Hardtop S several thousand miles between the SF Bay Area and Utah and really loved the sporty handling; alas it was just too small for grand kids, groceries and serious road trips. I had also decided all wheel or four wheel drive was a must. So that pretty much ruled out a Mini UNTIL I was visiting my daughter and son-in-law last ...

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DealerRater Apr 17, 2013

The service team here is exceptional. They went out of their way to make it a positive experience to have a car repaired. The parts rep was very helpful in finding the replacement parts needed and was very courteous. I would highly recommend Mini of Murray to anyone that needs service, parts, sales, etc for their Mini. Positive experience in every way.

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DealerRater Feb 20, 2013

Hi, we were having problems wit the timing chain adjuster. We live in Bozeman MT, 400 miles from Murray. Levi put us in touch with Mini road serv. Our Mini is under warranty; much to my pleasant surprise they towed free of charge. We only had to pay for part of the return trip. Levi called us when it arrived and kept us informed during the entire process. We also had some body work done and had a invisible bra put on to protect her. We are thrilled wit the car, it is fun to look at. Now we are also ...

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DealerRater Jan 2, 2013

My experience at MINI of Murray was easily the best car buying experience I have had. Tony Poulson treated us very well. It was a pleasure to do business with him. He had a lot going on the day we came in, but he managed everything flawlessly. It is a life first for me to say "thank you" to someone for selling me a vehicle. The MINI is the best vehicle we have ever had, but equally importantly, it is the funnest vehicle we have ever had!

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DealerRater Dec 9, 2012

I’m not surprised in the least to read so many positive reviews for Juan Coles. He is by far the best salesman I have ever worked with. Ever. Like so many of the other reviews left for Juan, my past (and current...I’ll get to that) experiences with car salesman have been pretty awful. I once had a salesman run my credit without my permission...THAT bad. I should clarify I have never actually purchased a car from Juan but here is my experience- More than 7 years ago my husband (then boyfriend) and I went to Mini of ...

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DealerRater Nov 5, 2012

I've owned my mini for one year now and still love getting in and motoring. Tony is as good as they come, and I know that I can still call him and he'd be happy help me immediately. He knows his stuff, remains friendly, pressure free and enjoyable to work with throughout the process. When it's time to upgrade, no one else gets my business!

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DealerRater Aug 9, 2012

I am so wary of car salesman. John Rex immediately put us at ease and our confidence in him was well-placed. A+ for him!

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DealerRater Dec 12, 2011

We first met Juan at the end of 2010. We went back east for the summer intending to buy a 2012 Countryman upon our return to Utah at the end of 2011. We ordered our Mini in August over the telephone with Juan. He helped us navigate the web and solved all of our issues with patience and professionalism. He'd be an asset to any organization. We have been completely satisfied with our experience and WE LOVE OUR MINI.

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DealerRater Dec 4, 2011

Juan is a sweet and thoughtful young man, and I thoroughly enjoyed my purchase experience. He treated me with respect and allowed me all the time I needed to make a decision. Juan also helped me with my 1st mini (2009). He gave me suggestions when I needed help.You see, I am a 73 year old grandmother. I appreciated his help, and have already recommended him to a couple of my friends and relatives. My daughter Jana, told me one day that "my life improved 100% once I bought my 1st Mini". She also said I am happier and more ...

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DealerRater Sep 14, 2011

My wife and I ordered her new Mini Clubman S Hampton Package with the help from Mali Lamoreaux. We couldn't be happier with the car and all the friendly help we received from Mali. She kept up up to date with the entire process, including going to bat for us on a price mix-up from Mini - BMW themselves which she won by the way!! We would recommend Mini of Murray to anyone looking for a new Mini and of course Mali as well for your Sales Professional, she will take great care of you. 🙂 Lets Motor!!

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DealerRater Aug 23, 2011

My wife and I just bought our first Mini from Mini of Murray. I have to recommended Tony Poulson. He is a great motoring advisor (such a better title than salesman). He really did what his title says. There was no sales speak and the whole thing was laid back and easy to deal with. He made the experience a fun one and also helped us make a stripe decision on the car! In fact, everyone we dealt with at this dealership was great. Great place to buy a car!

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DealerRater Aug 1, 2011

I highly recommend Tony Poulson from Mini of Murray. Tony is an easy-going fabulous Motoring Advisor (I love that title). He's so enthusiastic about the Minis it's as if his blood is actually super premium synthetic Mini oil. It's very obvious that he LOVES his job. He has excellent people skills and made my husband and I feel like we were buying a car from a friend. There was no pressure! I know the Mini's sell themselves but Tony made buying a car a fun experience. It was closing time (on a holiday) and he even ...

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DealerRater Jul 21, 2011

Wow! I can't say enough good stuff about Tony and the dealership. From the moment I walked through the door I felt like I was family rather than just another sale!! Tony went above and beyond with guiding me through the entire sales process. He was friendly and very knowledgeable about Mini’s from "boot" to "bonnet". He was patient with me and answered all my questions thoroughly. Tony put the "Fun" into my Mini purchase.

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DealerRater Jul 19, 2011

Mali Lamoreaux, my sales girl, was AWESOME. Within 30-minutes of filling out information on the Mini of Murray website I was contacted by Mali and then EVERY STEP OF THE WAY was painless and actually engaging. I don't like to make a 'big deal' when buying a new car and I don't like to spend a lot of unnecessary time if I don't have to and Mali was intuitive in feeling my needs. She was also extremely communicative with me as well as very knowledgeable about the product. Mali's follow-up (a month after purchase) should also ...

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DealerRater Jul 14, 2011

We had a great experience purchasing our first Mini. Juan was outstanding and really put in the time to explain all the features and helped us determine which ones would be best for us. We've already sent some other people down to get cars and we'll continue to do so.

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DealerRater Jul 12, 2011

Juan was so great to work with. he was very knowledgeable and friendly. i love my MINI and would definately go back to them and recommend friends to them.

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DealerRater Jun 15, 2011

Can highly recommend Tony Poulson and Mini of Murray for a Mini purchase. Love the "no pressure" sales team and ease of customization their dealership offers. Tony was available for questions, even when out of the office, and made the process as simple as it could have been for an out of state purchase. Best part, he knows and really loves the vehicle himself...Tony, you made the process easy and fun!

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DealerRater Jun 14, 2011

I purchased a Mini back in 2009 and unfortunatly had an accident but it was the great help and support that Tony had given me in getting my first Mini that made me come running back wanting his help in the purchase of my new 2011 Mini.

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DealerRater Jun 6, 2011

Tony was great to work with, because he knew the car inside and out, genuinely LOVED it and still let it speak for itself. He was helpful without being pushy at all, and took great care of us. Would definitely go back to him for another car or recommend anyone interested in a MINI go through him.

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DealerRater May 31, 2011

Mali was awesome and did not pressure me to buy anything, which is one of the reasons I felt so comfortable with the decision to buy a MINI. I love how she showed me how everything works in the car. I would recommend Mali to anyone that is interested in purchasing a MINI. Thank you MALI! 🙂

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DealerRater May 29, 2011

Juan Coles at Mini of Murrray is extremely knowledgeable about the cars he sells. He helped us choose the right model for us, and helped us use the on-line tools for customizing the car to fit our needs. He made the process fun, stress-free, and very satisfying. In the end we got exactly the car we were looking for.

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DealerRater May 26, 2011

Juan is the BEST!! I will recommend anyone looking for a Mini to him! Thank you for your help, and the great conversation. I am enjoying my car. I went down to the dealership with little expectation, because I didn't want to get too excited. Juan definately exceeded our expectations. My husband and I are very happy with our choice. We weren't pressured AT ALL, which is odd for a car dearlership. Whatever we wanted is what we got! I love my Mini!!!

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DealerRater May 22, 2011

I walked in with the intention of buying a new mini for my wife. It has been her dream car for years and I decided yesterday was the day to make it happen. From the moment I walked in, Juan was available to answer any questions I had and to help me narrow down my choices such the car I chose would fit all that my wife needed. I initially asked to see a couple of cars that turned out to be small for my wife's needs and when I changed my mind to go to the clubman, Juan ...

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DealerRater May 17, 2011

Love my new Mimi Countryman! AJ was great and so easy to work with. Best car experience we have ever had. I would recommend this dealership very friendly and laid back. Only wish they had more Countryman's in stock, I didn't want to wait to order one.

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DealerRater May 4, 2011

I started going in to "Look" at Mini's a year ago. Since day 1 Mali and MINI in general have been helpful and patient. They always were willing to let me have a test drive and answer any question that I might have. When I decided to buy the Countryman, Mali was great with answering my questions and keeping me informed when it would be at the dealership to give it the once over. She made the ordering process easy and kept me informed throughout the time it took from ordering to arrival. MINI and Mali made the ...

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DealerRater May 3, 2011

We had previously purchased a Mini Cooper S (2006) and our experience with the dealer on this purchase was better because of Tony Poulson. Tony is not only well informed, he is patient and makes an effort to go the "extra mile" whether it be discussing options, finding pictures or making sure we had an opportunity to view all that was available before deciding on how to equip our Countryman.

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DealerRater May 1, 2011

I have never had such a positive experience buying a new car. From the trade on my old vehicle to delivery of my new one, my Service Advisor anticipated every question, facilitated the process, and never left me feeling pressured or powerless. I will never go anywhere else!

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DealerRater Apr 30, 2011

To say I'm an easy customer would be the understatment of the year. I don't care of for sales people as a general rule and I admit to being difficult. But even despite all of that Mr. Rex was VERY kind and helpful. And the dealership in general was incredibly good. I was nervous about the whole thing because through word of mouth I hadn't heard good things but they've completely won me over and I will give them my business from here on out. I would also HIGHLY recommend buying a car from either BMW ...

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DealerRater Apr 28, 2011

These guys are awesome to work with. Everyone we interacted with was super friendly and helpful. The features in the MINI were explained in detail to us (so we were sitting the car wondering "what does this button do?"). We didn't feel pressured into purchasing anything, and didn't feel like our time was wasted at all. We felt completely comfortable being there and would reccomend this dealer to ANYONE.

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DealerRater Apr 7, 2011

As an over-exuberant virgin MINI owner I could not have been more happy with my Motoring Advisor, Tony Poulson. Tony is one-of-a-kind. His enthusiastic attitude about life carries over into his work at Mini of Murray. Tony’s professionalism, creativity and attention to detail was appreciated throughout the Countryman test drive, research, lamenting, ordering, waaaaaaaiting and delivery. Tony never tired of my many, many, MANY questions, comments, emails and texts, and treated my partner and I with the upmost respect. Tony earned our business. He was on-task 100% of the time and a true asset to the dealership. Our expectations were ...

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DealerRater Apr 5, 2011

Tony is AWESOME! He was great from helping us configure a really custom Mini all the way through to screwing on our license plates. He is super friendly, knowledgable, and available via phone, email, text, etc. He even sent us pictures as our car was getting customized! Go see Tony!

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DealerRater Apr 3, 2011

I am writing this review on behalf of my partner, Michael Tyler, who is deaf. Michael purchased a new Mini Countryman and was so lucky to have had Juan Coles as his salesman. Words cannot begin to describe how helpful Juan was to Michael, making sure that he understood all aspects of the car buying experience, from how the car was built to all aspects of the financing. For many hearing people dealing with a person who is hearimg impaired can, at times, be a frustrating experience for both parties involved. Not once during the whole car buying experience did ...

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DealerRater Apr 1, 2011

I would HIGHLY recommend taking your next car-buying experience to Mini of Murray. When, I first arrived at the dealership, our excellent motoring advisor really took the effort to ask about what I need and want in a car. He asked me about what I like about my current car and what I would like to upgrade. He then spent some time searching for good matches based upon my needs and wants. The test drive was quite a unique experience as well! It wasn't just a test drive, it was a great time to get to know all of ...

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DealerRater Mar 29, 2011

We had a great experience getting our new Cooper. Juan was very knowledgeable and passionate about the Mini products. He was straight forward and delivered on everything he told us he would. The whole dealership staff was friendly and treated our family (including two rowdy little boys) very very well. This was one of our better car buying experiences.

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DealerRater Mar 29, 2011

I drove my new Mini Countryman home and was not able to wipe the grin off my face the whole way! The tint and stripe installation was perfect. Juan was a pleasure to work with, making the whole process seamless and simple. He is professional, knowledgeable, and makes you feel like he's helping a friend rather than a customer. I am a returning customer and will continue to be in the future. Love the cars, love the service!

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DealerRater Mar 29, 2011

Recently purchased a new Countryman from Juan. Everything was great: the service, the professionalism of my sales agent (Juan), and the quality of the car. This is our third purchase at Mini of Murray, second with Juan, and we will come back when it is time to buy another car.

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DealerRater Mar 25, 2011

Buying a new car with Tony Poulson was an awesome experience! I hate to buy cars because of the salesmen but it was different with Tony. He was fantastic, fully informed and truly excited about the cars he sells. He was fun to work with and I never felt pressured. I highly recommend him and minis!!!

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